Already in a bad mood over yesterday's failed house sale, I probably wasn't using the best judgement when I decided to call the Social Security Administration today.
On November 6, 2011 I received a letter that my cousin was due social security payments at the time of her death. I was given a form to fill out and asked to send in a copy of my "Letters of Authority." I did as was asked. Then I waited. And waited.
On January 31, 2012 I called my local social security office to ask them to follow up. They said that they have no connection to this and I needed to contact the Great Lakes Service Center in Chicago, Illinois. "Great... what's their number? Oh... you don't know a number for them? That's weird, but I will just Google it. Thanks for your help."
Little did I know that the phone number for the Social Security Great Lakes Service Center is apparently one of the world's best kept secrets. I did finally find a 1-800 number for Social Security and called it out of desperation (by the way, if anyone has found this because of a similar circumstance, the number is 1-800-772-1213).
I talked to a nice lady at that number who did some checking and said that they had received my paperwork and they were processing it but to be patient because sometimes it takes a couple months. So I waited to let the government take their slow time.
At the end of February the Social Security Administration returned my Letters of Authority to me with a note thanking me for taking care of the paperwork they had requested. GREAT, I thought! FINALLY they are working on this claim. I expected the money owed to my cousin to be deposited into the bank account by the end of the month.
That didn't happen. So I waited another month. Still didn't happen.
So today, 4/245/12, I called the same 1-800 number to try to get some information. They claimed they are just a call center and can't help me, that they have no record of having anything on file for me, blah, blah, blah! I had to remind them that they are full of shit and that I already know they received my info, that they returned my Letters of Authority with a nice thank you note, and that I have been waiting since November. They then said that I need to go into the local office.
AURGH!!!!!!! I started all this at the local office months ago and they can't help me!
So then this service call center said they will send a message to the Great Lakes Service Center and have them look into it. yeah right... I know all about black holes and I feel like my claim was about to be sent into one. I asked for a phone number to the Great Lakes Service Center and was told they don't have one. I know better than that. So I asked to speak to a Supervisor. And the lady I was speaking to was refusing to transfer me! I stood my ground and eventually she did agree to transfer me, but not without being put on hold for 25 minutes in the meantime! I waited....
The Supervisor repeated the same crap I had just heard, though she did tell me something interesting. She said, "Underpayments are not a priority to us." It could take an additional 120 days, apparently! So, basically, the government is in the business of holding on to people's money and not paying it out in a timely fashion. Gee... who would have guessed that? <sarcasm>
So now I wait..... And in the meantime I am supposed to magically finish closing the estate and pay all the estate taxes due in a timely manner to the government, without the help of cooperation of the government! Should be a fun couple months ahead.
To be continued......
Take-a-ways:
1.) The government is wasteful and a pain in the neck to deal with.
2.) The social security administration sucks!
3.) Invest like crazy, because I have no faith this government agency can survive for long with this type of management. DON'T RELY ON SOCIAL SECURITY TO LIVE ON IN YOUR RETIREMENT YEARS! Even if they are still around, they are apparently allowed to hold on to people's money for 6 months or more. And there is not a thing any of us can do about it.
4.) Did I mention the Social Security Administration sucks?
5.) If anyone has a direct phone number to Phyllis M. Smith, Assistant Regional Commissioner at Processing Center Operations at the Great Lakes Service Center that you could email me, I will be forever grateful!
On November 6, 2011 I received a letter that my cousin was due social security payments at the time of her death. I was given a form to fill out and asked to send in a copy of my "Letters of Authority." I did as was asked. Then I waited. And waited.
On January 31, 2012 I called my local social security office to ask them to follow up. They said that they have no connection to this and I needed to contact the Great Lakes Service Center in Chicago, Illinois. "Great... what's their number? Oh... you don't know a number for them? That's weird, but I will just Google it. Thanks for your help."
Little did I know that the phone number for the Social Security Great Lakes Service Center is apparently one of the world's best kept secrets. I did finally find a 1-800 number for Social Security and called it out of desperation (by the way, if anyone has found this because of a similar circumstance, the number is 1-800-772-1213).
I talked to a nice lady at that number who did some checking and said that they had received my paperwork and they were processing it but to be patient because sometimes it takes a couple months. So I waited to let the government take their slow time.
At the end of February the Social Security Administration returned my Letters of Authority to me with a note thanking me for taking care of the paperwork they had requested. GREAT, I thought! FINALLY they are working on this claim. I expected the money owed to my cousin to be deposited into the bank account by the end of the month.
That didn't happen. So I waited another month. Still didn't happen.
So today, 4/245/12, I called the same 1-800 number to try to get some information. They claimed they are just a call center and can't help me, that they have no record of having anything on file for me, blah, blah, blah! I had to remind them that they are full of shit and that I already know they received my info, that they returned my Letters of Authority with a nice thank you note, and that I have been waiting since November. They then said that I need to go into the local office.
AURGH!!!!!!! I started all this at the local office months ago and they can't help me!
So then this service call center said they will send a message to the Great Lakes Service Center and have them look into it. yeah right... I know all about black holes and I feel like my claim was about to be sent into one. I asked for a phone number to the Great Lakes Service Center and was told they don't have one. I know better than that. So I asked to speak to a Supervisor. And the lady I was speaking to was refusing to transfer me! I stood my ground and eventually she did agree to transfer me, but not without being put on hold for 25 minutes in the meantime! I waited....
The Supervisor repeated the same crap I had just heard, though she did tell me something interesting. She said, "Underpayments are not a priority to us." It could take an additional 120 days, apparently! So, basically, the government is in the business of holding on to people's money and not paying it out in a timely fashion. Gee... who would have guessed that? <sarcasm>
So now I wait..... And in the meantime I am supposed to magically finish closing the estate and pay all the estate taxes due in a timely manner to the government, without the help of cooperation of the government! Should be a fun couple months ahead.
To be continued......
Take-a-ways:
1.) The government is wasteful and a pain in the neck to deal with.
2.) The social security administration sucks!
3.) Invest like crazy, because I have no faith this government agency can survive for long with this type of management. DON'T RELY ON SOCIAL SECURITY TO LIVE ON IN YOUR RETIREMENT YEARS! Even if they are still around, they are apparently allowed to hold on to people's money for 6 months or more. And there is not a thing any of us can do about it.
4.) Did I mention the Social Security Administration sucks?
5.) If anyone has a direct phone number to Phyllis M. Smith, Assistant Regional Commissioner at Processing Center Operations at the Great Lakes Service Center that you could email me, I will be forever grateful!




